Frequently Asked Questions

Questions

How do you get to Anna's? How do you get to the Artist Studio? Do you rent partial weeks? What is the cancellation policy? Is a security deposit taken? Do you accept pets? Is there a formal check in? What are the check-in and check-out times? Do you observe quiet hours? Is there anything we need to do before checking out of the property? Can we smoke on the property? How do you cook lobster? Are the cottages heated? Do the cottages have air conditioning? Do the cottages have cable? How far are you from Acadia National Park?

How far are you from Bar Harbor? How far are you from the ocean? What is the best way to get around on the Island? Can we have mail delivered to Anna's? What should we bring? What do you not provide? Do you provide beach towels? Do you provide irons and hairdryers? Are there laundry facilities on site? Are there grocery shops close by? Where is the closest bank and ATM? Where is the closest pharmacy? Where is the closest post office? Where is the closest library? Where are the places of worship? Are there fire pits? Where can we get a fishing license? Helpful Links

How do you get to Anna's?

Directions to Anna's


How do you get to the Artist Studio?

Directions to the Artist Studio


Do you rent partial weeks?

-All our cottages rent Saturday to Saturday. We do consider a minimum of 3 nights during the low season.


What is the cancellation policy?

-The World Health organization has declared a pandemic. You are booking knowing you are traveling during this time.
Our cancelation policy is not changing during the pandemic unless the governor of Maine declares a specific order on refunds.
See our cancellation policy below.

-If it possible for us to rent out your stay to another party then we will refund your money minus a $200 processing fee.

-If you decide to change your booking to another cottage or week within 10 days of making your original booking you can do so, however you will be charged a $50 processing fee. After this point we will view it as a cancellation.


Is a security deposit taken?

-Yes. All places require a $200 cash deposit (except for the Pavillion and Carriage house which is $300) that is taken on arrival in case of damages, and/or if the place is not returned to its original clean condition. 
We expect that the house be broom swept, dishes put away clean and dry, not left in the dishwasher. That all furniture be brought back to their original places. Trash and recycling should be put in the outside bins, we will take care of sanitizing the house. No smoking. No fireworks. No cooking lobster inside the house. We provide lobster burners for outside use only.
The deposit will be returned within a week of departure.

Do you accept pets?

No

Is there a formal check in?

-No there is not. More likely than not someone will be on the property to greet you, give you a tour of Anna's and answer any questions.

What are the check-in and check-out times?

- Check-in is at 4 P.M. onwards and check-out is at 10 A.M.
If you would like to check in earlier call us that day, we may be able to accommodate your request. Also If you're planning on checking out earlier, please let us know so that we can get a head start on the cleaning.
We do no late check outs, as we need this time to make everything sparkle for our next guests.


Do you observe quiet hours?

-Yes, we observe quiet hours from 9 P.M. to 9 A.M. so everyone can relax and appreciate the property peacefully. Please be respectful of other guests by keeping the noise down during this time. There is a noise ordinance on the island so it is important to abide by this.

Is there anything we need to do before checking out of the property?

-Yes, we expect the houses to be in the same condition you found them in; the floors need to be broom swept, and all used towels and linen separated in the provided canvas laundry bag and brought to the Hospitality Suite. Trash and recycling should be put in the outside bins, and dishes should be put away clean, not left in the dishwasher. We will take care of sanitizing the house.

Can we smoke on the property?

-No, smoking is not permitted on the property.

How do you cook lobster?

-We provide lobster burners for outside use only. We do not allow lobster to be cooked inside due to smell.


Are the cottages heated?

-The Carriage house, Lookout, Rose, Veranda, Treehouse, Wayfarer, Birdhouse, Cranberry, Hideaway, Bluehouse, Pavillion and Artist Studio are heated.

(There is also a wood burning stove in the Wayfarer, Birdhouse and Bluehouse. We do provide fresh seasoned hardwood.)

Do the cottages have air conditioning?

-The cottages do not have air conditioning, with the exception of the Artist Studio, which does.
However, most rooms in the cottages have ceiling fans, and we do have window fans available.

Do the cottages have cable?

-No. However, all the cottages have televisions for DVD viewing only. You may borrow DVD's from our large collection at the Hospitality Suite.

The Artist Studio has Hulu and Netflix, HBO go.

How far are you from Acadia National Park?

-The Park is actually two thirds of the Island, so there are many entrances, not just one. However Anna's Quietside is less than 5 minutes from Acadia National Park. Visit our Acadia National Park page for more info! 
In fact Flying Mountain is just a 4 minute drive away!

How far are you from Bar Harbor?

-We are about a 25 minute drive from Bar Harbor.

How far are you from the ocean?

-The town of Southwest Harbor has three public town docks with parking and they are five minutes away by car.

What is the best way to get around on the Island?

-The Island Explorer is a fantastic way to see the Island. The clean propane-powered vehicles offer transportation to hiking trails, carriage roads, island beaches, and in-town shops and restaurants.
Here's a tip that locals know: the park loop road is mostly one way, and the right lane can be used at any point for parking.

Can we have mail delivered to Anna's?

-Unfortunately, no we do not have any mail delivery to the property. You may be able to have mail delivered to Care of First Express, 61 Cottage Street, Bar Harbor, ME 04609. I recommend calling them at (207) 288-5885 before you schedule a delivery there to check if they will accept it.


What should we bring? What do you not provide?

-You will need to bring your usual toiletries (shampoo, soap etc), trash bags, toilet paper, paper towels, coffee filters, beach towels, high efficiency HE detergent, dish soap, and sponges.


Do you provide beach towels?

-No.


Do you provide irons and hair dryers?

-The Artist Studio, Wayfarer, Birdhouse, Bluehouse, Carriage, Lookout, Rose, Veranda and Pavillion all have at least 1 wall mounted hair dryer.
If you are staying in the Treehouse, Cranberry and Hideaway please request hair dryers if you need them.

-Irons and ironing boards are available on request.


Are there laundry facilities on site?

-Yes there are. If we are not using the washer/dryer, then it is available for guests. You will need to bring high efficiency HE detergent to use, our washer does not like normal detergent. We ask for $3.50 to wash, and $3.50 to dry, please put this in the vase. If ours is not available there is a laundromat at the end of Forest Ave called Village Wash Tub.


Are there grocery shops close by?

-The Food Mart is closest and is located on Route 102.

-Sawyers is in town and stocks a small but delicious selection of fine foods and freshly prepared soup etc.

-Hannafords Supermarket has the largest selection and is located off Route 3 in Bar Harbor on Cottage street.

-Hannafords and Shaws in located in Ellsworth and would be a great economical place to pick up the bulk of your needs before getting onto the Island.

Where is the closest bank and ATM?

The First National Bank
350 Main Street, Southwest Harbor, ME 04679


Where is the closest pharmacy?

Carrol Drug Store
3 Village Green Way, Southwest Harbor, ME 04679


Where is the closest post office?

The US Post Office
21 Clark Point Rd, Southwest Harbor , ME 04679


Where is the closest library?

The Southwest Harbor Public Library
338 Main Street , Southwest Harbor, ME 04679

They have free wifi inside and out, and there are three computers.
You can print pages at $0.25 per page.


Where are the places of worship?

The Southwest Harbor Congregational Church
29 High Road, Southwest Harbor , ME 04679
207-244-5487

St. Peter Catholic Church

5 Ocean House Hill Road, Southwest Harbor, ME 04679

207-288-3535

St. Andrews Episcopal Church

315 Main Street, Southwest Harbor, ME 04679

207-244-3256

St. John Episcopal Church - Office

319 Main Street, Southwest Harbor, ME 04679

207-244-3229

Are there fire pits?

-There is a fire pit by the pond. We ask everyone to act responsibly and have water on hand. We ask that you do not move it for safety reasons.

Where can we get a fishing license?

-The Town Office located in the heart of Southwest Harbor will sell you a fishing license for one day $13 or three days $25 or seven days $45.

Town Office
26 Village Green Way
Southwest Harbor, ME 04679-4226
207-244-5404



Management reserves the right to decline accommodation and to demand the immediate withdrawal of any persons not complying with the conditions, or for any conduct detrimental to the property or to the comfort of other guests.



Helpful links:

Acadia National Park

Southwest Harbor Chamber of Commerce

Acadia Magic

Acadia weather and forecasts

Tide Charts

Island Explorer Shuttle Free shuttle service around the island

Fall Foliage Information Information for the leaf peepers

Acadia Woods Kennel